Customer Service Representative

POSITION:                    Customer Service Representative

DEPARTMENT:             Sales

LOCATION:                   Vaughan, ON

STATUS:                        Permanent, Full-time

DESCRIPTION: The Customer Service Representative is responsible for providing prompt and accurate service and information to the Company’s customers.

KEY RESPONSIBILITIES INCLUDE:

Customer Service:

  • Maintain Customer’s EDI and Web-Based Ordering Systems
  • Provide customers with order shipping notification and proof of delivery
  • Provide NAFTA Certificates, Certificate of Insurance and Certificates of Origin
  • Answer all reception phone calls and/or forwards to appropriate department
  • Assist in answering sales calls
  • Assist in providing customers with pricing and product availability
  • Assist in answering customer and consumer product enquiries

 Administrative

  • Process all customer invoices and send to customers promptly
  • Process and expedite all customer purchase orders via ERP software
  • Print EDI and Web-Based Allowance Credits and requests authorization to process
  • Process customer credits including rebates and allowances
  • Maintain, organize and file all customer invoices
  • Process warranty, missing parts and replacement parts
  • Assist A/R with customer short payments and collections
  • Assist with Customer Satisfaction Surveys

 Daily and Monthly Activities

  • Promote safe work practices as outlined in the WSIB of Ontario regulations
  • Ensure the Company’s quality policies and procedures are followed
  • Participate in 1-1 meetings with Customer Service Team Lead
  • Prepare annual goals and objectives
  • Participate in team meetings as required
  • Participate in job-related continuing education courses
  • Contribute to the team spirit of cooperativeness

 REQUIREMENTS:

  • Minimum 2 years of experience in a customer service role
  • Experience within the manufacturing industry, an asset
  • Experience with an ERP system
  • Minimum of High school diploma or equivalent; college degree in related field preferred
  • Strong sense of organization, coordination, prioritization and time management skills required
  • Energetic with the ability to work in a fast-past environment
  • Able to work independently and as part of a team
  • Flexible, adaptable and ability to multi-task
  • Good working knowledge of computer programs, tech savvy
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer-oriented and ability to adapt to different types of characters
  • Effective written and verbal communication skills
  • French considered an asset

 

To apply, please send a copy of your resume to kvv@dockedge.com. We thank all candidates for their interest however only those selected to proceed will be contacted.